Privacy Policy
Last updated: September 24, 2026. This privacy policy explains what personal information MADAK collects when you visit madak.ca or place an order, how we use it, and the choices and rights you have.
Introduction
MADAK ("we," "us," "our") respects your privacy and is committed to protecting the personal information of everyone who visits madak.ca (the "Site") or purchases our products. This Privacy Policy describes what information we collect, why we collect it, how we use and share it, and the choices and rights available to you under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Scope of This Policy
This Policy applies to personal information we collect through the Site, at checkout, through customer service interactions (email or phone), and through our marketing communications. It does not apply to third-party websites you may reach through links on our Site, which have their own privacy practices.
Information You Give Us
When you place an order, create an account, sign up for emails, or contact us, we may collect your name, shipping and billing address, email address, phone number, and order details. If you submit a product review or contact us with a question, we collect the content of that message and any details you choose to share.
Information Collected Automatically
Like most websites, we automatically collect certain technical information when you browse the Site, including your IP address, browser type, device information, pages viewed, and referring URLs. We use this information to operate the Site securely, understand how it's used, and improve the shopping experience.
Cookies & Tracking Technologies
We use cookies and similar technologies to keep your cart contents, remember your preferences, keep you signed in, and measure Site performance. You can control or disable cookies through your browser settings; note that some parts of the Site, such as checkout, may not function properly without them.
How We Use Your Information
We use the information we collect to process and fulfill your orders, communicate with you about your order status, respond to customer service requests, improve our products and the Site, detect and prevent fraud, and, where you've consented, send you marketing communications.
Payment Processing
Payments made on the Site are processed by a secure third-party payment processor. We do not store your full credit card number on our servers. Our payment processor's own privacy and security practices govern how your payment details are handled during checkout.
Order Fulfillment & Shipping
To deliver your order, we share the necessary shipping information — such as your name, address, and phone number — with the shipping carriers we use. These carriers use that information only to complete delivery of your order.
Email & Marketing Communications
If you opt in at checkout or through a sign-up form, we may send you promotional emails about new products, offers, and updates. You can unsubscribe at any time using the link at the bottom of any marketing email, or by contacting us directly. Order confirmation and shipping emails are transactional and will still be sent regardless of your marketing preferences.
When We Share Information
We do not sell your personal information. We share information only with trusted service providers who help us run our business — such as our website host, payment processor, shipping carriers, and email service provider — and only to the extent necessary for them to perform their services. We may also disclose information if required to do so by law or to protect our rights, property, or safety.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to comply with our legal, accounting, and tax obligations. Order records are generally kept for the period required under Canadian tax and consumer protection law.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, loss, or misuse, including encrypted checkout. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights Under Canadian Law
Under PIPEDA and applicable provincial privacy law, you have the right to access the personal information we hold about you, request that we correct inaccurate information, and withdraw your consent to our use of your information (subject to legal or contractual restrictions). To exercise any of these rights, contact us using the details below.
Children's Privacy
The Site is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can remove it.
Third-Party Links
The Site may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies before providing them with any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when this Policy was last revised. Significant changes will be reflected on this page.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, or if you'd like to exercise your privacy rights, please reach out — we're happy to help.